This Refund and Return Policy outlines the procedures for returns, refunds, and replacements for products purchased at www.vitalbrewhome.com, operated by Leemans, Else. We adhere strictly to European Union consumer protection regulations regarding the sale of goods.
1. Statutory Right of Withdrawal
In accordance with European law, customers residing in the European Union are entitled to a 14-day Right of Withdrawal. You may return your order without providing any reason within 14 days of the day on which you (or a third party nominated by you other than the carrier) acquire physical possession of the goods.
- Notification: To exercise this right, please inform us of your decision to withdraw from the contract by sending an email to health@vitalbrewhome.com.
- Return Address: Once you have notified us, please send the returned items to: Leemans, Else Leliëndaalstraat (HOM) 38, 2811 Mechelen, Belgium
2. Defective, Damaged, or Incorrect Items
We take care in the preparation and dispatch of your orders. If you receive an item that is defective, damaged, or not as described, please notify us immediately via email at health@vitalbrewhome.com.
- Evidence: To facilitate a prompt resolution, please provide photographic evidence of the damage or defect.
- Resolution: Upon verification of your claim, we will process a full refund or arrange for a replacement shipment. For verified damaged or defective items, you are not required to return the goods; a digital photo is sufficient to support your claim.
3. Shipping and Delivery Issues
We partner with established carriers including DHL, FedEx, and UPS Priority services. Standard shipping typically requires 5 to 9 working days.
- Tracking: Automated tracking updates are sent to the email address provided at checkout, notifying you of key transit milestones, including dispatch, arrival at carrier hubs, and local delivery status.
- Transit Delays: Should your order exceed our standard shipping timeframe, we will initiate a formal investigation with the carrier. Based on the findings, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
4. Refund Processing
Refunds are issued to the original payment method used during the transaction. We support payments via:
- Credit/Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: Apple Pay, Google Pay, and other supported electronic wallets.
Once a refund is approved, the funds will be processed back to your original payment account. The time required for the funds to appear in your account may vary depending on your specific financial institution’s processing times.
5. Contact
For any queries regarding your order, refund status, or the return process, please reach out to our team:
- Email: health@vitalbrewhome.com
- Telephone: +32 15261216
- Registered Office: Leliëndaalstraat (HOM) 38, 2811 Mechelen, Belgium