1. What payment methods do you accept? We offer secure and convenient payment options for our customers across Europe. We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital wallets such as Apple Pay and Google Pay to facilitate smooth transactions.
2. How long does shipping take? We partner with major carriers including DHL, FedEx, and UPS Priority services to fulfill orders across Europe. Standard shipping typically takes 5 to 9 working days from the date of dispatch.
3. Will I receive tracking information for my order? Yes. Throughout the fulfillment process—including order dispatch, arrival at carrier hubs, and local final-mile distribution—we automatically send tracking updates to the email address you provided at checkout to keep you informed of your order’s progress.
4. What happens if my order exceeds the standard shipping time? If your order exceeds our standard shipping timeframes, we will initiate a formal investigation with the respective carrier. Based on the findings of the investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
5. What is your return policy? In compliance with European consumer protection laws, consumers residing in the European Union are entitled to a 14-day Right of Withdrawal without giving any reason. The withdrawal period expires 14 days from the day on which you acquire physical possession of the goods. To exercise this right, please contact us via email at health@vitalbrewhome.com.
6. What should I do if my item arrives damaged or defective? If you receive an item that is defective or damaged, please contact our customer support team via email at health@vitalbrewhome.com within a reasonable timeframe and provide photographic evidence of the issue. Upon verification, we will process a full refund or arrange for a replacement without requiring the physical return of the damaged item.
7. How can I contact customer support? You can reach our team at any time by sending an email to health@vitalbrewhome.com or by calling us at +32 15261216. Our registered business is Leemans, Else, located at Leliëndaalstraat (HOM) 38, 2811 Mechelen, Belgium.