This Privacy Policy governs the manner in which vitalbrewhome, operated by Leemans, Else (hereinafter referred to as the “Data Controller”, “we”, “us”, or “our”), collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.vitalbrewhome.com website (“Site”). This policy complies with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and applicable Belgian data protection legislation.
1. Data Controller Identity
The data controller responsible for your personal data is:
- Company Name: Leemans, Else
- Registered Address: Leliëndaalstraat (HOM) 38, 2811 Mechelen, Belgium
- Contact Email: health@vitalbrewhome.com
- Telephone: +32 15261216
2. Personal Identification Information We Collect
We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, place an order, subscribe to communications, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate:
- Name
- Email address
- Postal address
- Phone number
- Billing and transaction details
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Refusing to supply personal identification information may prevent Users from engaging in certain Site-related activities.
3. Payment Processing via Stripe
To process payments securely and efficiently, we utilize Stripe as our primary payment gateway provider. When you make a purchase on our Site, your payment details (such as credit or debit card information) are transmitted directly to Stripe.
Stripe processes your personal and financial data in accordance with its own privacy policy and global security standards. We do not store complete credit card numbers or sensitive payment authentication data on our local servers. For further information regarding how Stripe handles your payment data, please review Stripe’s privacy policy directly.
4. How We Use Collected Information
Leemans, Else may collect and use Users’ personal information for the following purposes:
- To process and fulfill orders placed through the Site.
- To manage communications, customer service inquiries, and support requests.
- To improve customer service and respond more effectively to user requests.
- To comply with legal, tax, and accounting obligations under Belgian and European law.
5. Data Retention Period
We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements.
- Transactional and Financial Records: In accordance with Belgian accounting and tax legislation, invoices, transaction records, and associated customer data are retained for a period of 7 years from the end of the relevant financial year.
- Customer Support Communications: Correspondence and related inquiry data are retained for up to 2 years following the resolution of the matter to maintain continuity of service and resolve potential follow-up questions.
- Marketing or Account Preferences: Where consent has been provided, data is retained until the User withdraws consent or requests deletion.
Once the applicable retention period expires, personal data is securely deleted, anonymized, or destroyed.
6. Protection of Your Information
We adopt appropriate data collection, storage, and processing practices, as well as organizational and technical security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
7. Your Data Protection Rights under GDPR
Under European and Belgian data protection laws, Users have the following rights regarding their personal data:
- Right of Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request the erasure of your personal data, under certain conditions prescribed by law.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at health@vitalbrewhome.com. If you believe our processing of your data infringes data protection laws, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).
8. Changes to This Privacy Policy
Leemans, Else has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.